Guest Experience & Service Manager

Red Robin; Papillion (NE); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Uncapped bonus program

Referral bonuses

Free shift meal

50% discount for family

Job summary

Red Robin in Papillion, Nebraska is seeking a Restaurant Service Manager to lead daily operations and deliver unbridled hospitality.

You will coach a high-energy team, monitor guest experience, ensure brand standards, and drive continuous improvement while managing schedules, inventory, and health code compliance.

This full-time role offers an uncapped bonus program, health benefits, retirement plan, and opportunities for growth.

Qualifications

• Must be 21 years old or older.
• Minimum 2 years of management experience.
• Open availability including nights, weekends and holidays.
• Reliable transportation required.
• Strong communication and leadership skills.
• Solid P&L knowledge and cost control ability.
• Ability to obtain required local/state certifications.
• Experience with Microsoft Excel, Outlook and Word.

Responsibilities

• Oversee day-to-day restaurant operations during shifts.
• Ensure hospitality, guest experience and brand standards.
• Develop and motivate a high-performing team.
• Monitor schedules, inventory, and food safety compliance.
• Partner with leadership on financial controls and targets.

Skills

Leadership

Communication

Hospitality

Team motivation

Customer service

Tools

Workday

Aloha

NBO

Hot schedules

Excel

Outlook

Word

Job description

Red Robin in Papillion, Nebraska is seeking a Restaurant Service Manager to lead daily operations and deliver unbridled hospitality.

You will coach a high-energy team, monitor guest experience, ensure brand standards, and drive continuous improvement while managing schedules, inventory, and health code compliance.

This full-time role offers an uncapped bonus program, health benefits, retirement plan, and opportunities for growth.