Guest Experience & Operations Leader

redrobin; Dardenne Prairie (MO); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Uncapped bonus program

Referral bonuses

Free shift meal

50% family discount on Red Robin food

Closed on Thanksgiving and Christmas

Growth opportunities

Job summary

Red Robin in Missouri is seeking a Restaurant Service Manager to oversee day-to-day operations across shifts, delivering unbridled hospitality and upholding our brand standards to create memorable experiences.

As a Brand ambassador, you’ll lead a driven team, manage P&L, and drive continuous improvement. The role offers uncapped bonus eligibility, referral bonuses, meal benefits, and strong growth opportunities.

Qualifications

• Must be 21 years of age.
• Minimum 2 years of management experience.
• Open availability (nights, weekends, holidays).
• Reliable transportation.
• Strong communication and exceptional leadership skills.
• Ability to motivate, inspire and develop a passionate team.
• Strong P&L knowledge.
• Able to obtain required certifications/permits by state/local law.
• Working knowledge of Microsoft Excel, Outlook & Word.

Responsibilities

• Oversee seamless day-to-day operations across shifts.
• Uphold brand standards and deliver hospitality.
• Create memorable guest experiences.
• Lead and develop a high-energy team to execute service.

Skills

Leadership

Communication

P&L knowledge

Excel

Outlook

Word

Time management

Tools

Workday

Aloha

NBO

Hotschedules

Job description

Red Robin in Missouri is seeking a Restaurant Service Manager to oversee day-to-day operations across shifts, delivering unbridled hospitality and upholding our brand standards to create memorable experiences.

As a Brand ambassador, you’ll lead a driven team, manage P&L, and drive continuous improvement. The role offers uncapped bonus eligibility, referral bonuses, meal benefits, and strong growth opportunities.