Guest Experience & Service Manager

lifestylecommunities; Durham (NC); On-site; USD 52,000 - 75,000; Full time

Job summary

Company One Lifestyle, Ltd. seeks a Service Manager to lead daily front‑of‑house operations across multiple venues, ensuring exceptional guest experiences and adherence to safety and quality standards.

You will train staff and coordinate with kitchen and bar teams to deliver consistent service. The role requires a High School Diploma and at least three years of front‑of‑house management experience in a fast‑paced setting, with responsibilities including staffing, budgeting, and performance

Qualifications

• High School Diploma or equivalent required.
• At least three (3) years of related front‑of‑house management experience required.

Responsibilities

• Oversee daily front‑of‑house operations to ensure smooth, efficient service.
• Train, supervise, and schedule service staff.
• Coordinate with kitchen staff to ensure accurate and timely food delivery.
• Maintain high standards of customer service and handle guest concerns or complaints.
• Assist with budgeting, cost control, and tracking sales or service performance.
• Support hiring, onboarding, and ongoing development of service team members.

Education

High School Diploma or equivalent

Job description

Company One Lifestyle, Ltd. seeks a Service Manager to lead daily front‑of‑house operations across multiple venues, ensuring exceptional guest experiences and adherence to safety and quality standards.

You will train staff and coordinate with kitchen and bar teams to deliver consistent service. The role requires a High School Diploma and at least three years of front‑of‑house management experience in a fast‑paced setting, with responsibilities including staffing, budgeting, and performance