Guest Experience Service Manager

The-Goat; Hilliard (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Lifestyle Communities (LC) seeks a Service Manager to lead front-of-house operations and ensure an exceptional guest experience. You will train and supervise service staff while coordinating with kitchen and bar teams to deliver timely, quality service.

The role requires maintaining health/safety standards, managing inventory, and aiding budgeting and cost control. Based in multiple locations with some travel as needed.

Qualifications

• Experience in front-of-house management at a restaurant or similar venue.
• Strong guest service orientation and problem-solving skills.
• Ability to train and schedule service staff and maintain service standards.

Responsibilities

• Oversee daily front-of-house operations to ensure smooth, efficient service.
• Train, supervise, and schedule service staff.
• Maintain high standards of customer service and handle guest concerns or complaints.
• Coordinate with kitchen and bar teams for accurate and timely food and beverage delivery.
• Monitor dining area cleanliness and compliance with health/safety regulations.
• Assist with budgeting, cost control, and tracking service performance.

Skills

Front-of-house management

Education

High School Diploma or equivalent

Job description

Lifestyle Communities (LC) seeks a Service Manager to lead front-of-house operations and ensure an exceptional guest experience. You will train and supervise service staff while coordinating with kitchen and bar teams to deliver timely, quality service.

The role requires maintaining health/safety standards, managing inventory, and aiding budgeting and cost control. Based in multiple locations with some travel as needed.