Guest Experience & Service Associate

Follett Corporation; Royal Oak (MI); On-site; USD 16,531 - 30,307; Full time

Job summary

Follett Higher Education is seeking a Team Member to deliver exceptional customer service on the sales floor and at the register. You will greet customers, answer questions, direct callers, and process transactions using the POS system in a fast-paced retail environment.

The role supports stocking and pricing, and you may assist with training new team members. Follett emphasizes a drug-free workplace and customer-first service approach in Michigan.

Qualifications

• Greet customers and assist with store inquiries.
• Handle cash and process payments accurately.
• Provide friendly, timely service and support to customers.

Responsibilities

• Greet customers and assist with store inquiries; answer the phone and direct callers.
• Ring up purchases using the POS system and ensure accurate transactions.
• Maintain stocked shelves and pricing accuracy; assist with training new team members.

Skills

Customer service

Cash handling

Phone etiquette

Education

High School Diploma

Tools

POS system

Job description

Follett Higher Education is seeking a Team Member to deliver exceptional customer service on the sales floor and at the register. You will greet customers, answer questions, direct callers, and process transactions using the POS system in a fast-paced retail environment.

The role supports stocking and pricing, and you may assist with training new team members. Follett emphasizes a drug-free workplace and customer-first service approach in Michigan.