Guest Experience Server — Personal Service & Wine

Kimpton Hotels & Restaurants; Salt Lake City (UT); On-site; USD 17,000 - 25,000; Full time

Job summary

Kimpton Hotels & Restaurants in Salt Lake City is seeking a friendly server to deliver outstanding guest experiences. You will greet guests, take orders, serve food and beverages, and maintain knowledge of our menu and wine program.

This role emphasizes personal service, teamwork, and hospitality with opportunities to learn and grow within a boutique hotel culture. Flexible schedule, ability to handle multiple tasks, and a passion for crafting memorable moments for every guest are essential.

Qualifications

• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences.
• Highly motivated and flexible with the ability to take initiative.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system.

Responsibilities

• Provide support and assistance to your team while keeping all areas clean, dry and safe for your coworkers.
• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system quickly and accurately.
• Prepare and serve meal accompaniments to guests.
• Learn and maintain knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
• Ensure that guests have an enjoyable and memorable experience; relay complaints to management.
• Perform sidework.
• Open bottled wine for guests (wine service).
• Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
• Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
• Attend all company and restaurant required trainings and meetings.
• Maintain constant communication with support staff and management.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post, as we all do.

Skills

Customer service

Menu knowledge

POS system

Communication

Multitasking

Guest relations

Tools

POS system

Job description

Kimpton Hotels & Restaurants in Salt Lake City is seeking a friendly server to deliver outstanding guest experiences. You will greet guests, take orders, serve food and beverages, and maintain knowledge of our menu and wine program.

This role emphasizes personal service, teamwork, and hospitality with opportunities to learn and grow within a boutique hotel culture. Flexible schedule, ability to handle multiple tasks, and a passion for crafting memorable moments for every guest are essential.