Guest Experience Server – Front of House

Universal Store; Brownsburg (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

IHOP in Brownsburg, Indiana is seeking staff to provide prompt, courteous service to guests, including greetings, seating, taking orders, remittance handling, and table resets.

Responsibilities include upholding Service Guidelines, handling complaints professionally, maintaining menu knowledge, and ensuring sanitation and safety standards are followed. Training in IHOP N Go may be required.

Qualifications

• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.

Responsibilities

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the “Service Guidelines” per the IHOP SOP to ensure a high – quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

Job description

IHOP in Brownsburg, Indiana is seeking staff to provide prompt, courteous service to guests, including greetings, seating, taking orders, remittance handling, and table resets.

Responsibilities include upholding Service Guidelines, handling complaints professionally, maintaining menu knowledge, and ensuring sanitation and safety standards are followed. Training in IHOP N Go may be required.