Hospitality-Driven Server & Guest Experience

Universal Store; Fishers (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

IHOP in Fishers, IN is seeking a customer-focused server to provide prompt and courteous service to all guests. The role involves greeting, seating, taking and serving orders, handling payments, and ensuring a high-quality guest experience.

You will memorize IHOP terminology and follow SOPs, while maintaining cleanliness and compliance with health guidelines. Prior IHOP training or experience is a plus, and professional communication in English is essential.

Qualifications

• IHOP training course work as assigned.
• Ability to read and speak English well enough to understand guest checks.
• Ability to read and comprehend instructions, correspondence, and memos.

Responsibilities

• Provide prompt, courteous service to all guests, including greetings, seating, taking and serving orders, and processing remittances as required.
• Handle guest complaints in a professional, courteous and timely manner and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Follow SOP methods for guest checks and server banking procedures.
• Stock and rotate supplies in service areas and dining room as assigned per shift.
• Comply with local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and chairs after guests leave, and perform cleaning duties as per charts.
• Adhere to IHOP uniform and appearance standards per SOP guidelines.
• Perform other tasks as assigned by management and support IHOP N Go program as needed.

Job description

IHOP in Fishers, IN is seeking a customer-focused server to provide prompt and courteous service to all guests. The role involves greeting, seating, taking and serving orders, handling payments, and ensuring a high-quality guest experience.

You will memorize IHOP terminology and follow SOPs, while maintaining cleanliness and compliance with health guidelines. Prior IHOP training or experience is a plus, and professional communication in English is essential.