Guest Experience Server

Universal Store; Anderson (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

IHOP in Anderson, Indiana is seeking a guest-focused server to provide prompt and courteous service, including greeting guests, seating, taking orders, and handling payments. The role emphasizes maintaining dining room standards, applying IHOP terminology, and upholding health and safety guidelines.

The position requires strong English comprehension, basic math for checks, and the ability to work as part of a team in a fast-paced environment. Training through IHOP programs is available.

Qualifications

• Prior experience or training desired but may not be required.
• IHOP training course work as assigned.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write simple correspondence.
• Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.

Responsibilities

• Provide prompt, efficient, courteous service to all guests.
• Greet, seat and serve orders, take guest remittance as required, clear dishes and reset tables.
• Develop and maintain professional relationships with IHOP employees and guests.
• Execute the ’Service Guidelines’ per the IHOP SOP to ensure a high–quality guest experience.
• Handle guest complaints in a professional and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.

Job description

IHOP in Anderson, Indiana is seeking a guest-focused server to provide prompt and courteous service, including greeting guests, seating, taking orders, and handling payments. The role emphasizes maintaining dining room standards, applying IHOP terminology, and upholding health and safety guidelines.

The position requires strong English comprehension, basic math for checks, and the ability to work as part of a team in a fast-paced environment. Training through IHOP programs is available.