Guest Experience Server — Food & Beverage Pro

Hard Rock Cafe; Ledyard Center (CT); On-site; USD 17,908,800 - 24,796,800; Full time

Job summary

Hard Rock Cafe is seeking team members to take guests’ orders, run food, handle payments, and perform opening/closing duties in a fast-paced environment. You will demonstrate alcohol service, product knowledge, and effective suggestive selling to create memorable experiences for guests.

Responsibilities include ensuring guest satisfaction, maintaining a clean station, and providing friendly, accurate information about menu items and location guidance.

Responsibilities

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Job description

Hard Rock Cafe is seeking team members to take guests’ orders, run food, handle payments, and perform opening/closing duties in a fast-paced environment. You will demonstrate alcohol service, product knowledge, and effective suggestive selling to create memorable experiences for guests.

Responsibilities include ensuring guest satisfaction, maintaining a clean station, and providing friendly, accurate information about menu items and location guidance.