Guest Experience Server - Create Memorable Moments

Hard Rock Cafe; Baltimore (MD); On-site; USD 19,286 - 24,796; Full time

Job summary

Hard Rock Cafe is seeking a Server who will guide guests through a memorable dining experience. You will take orders, run food, handle payments, and support sales with strong product knowledge and suggestive selling.

You’ll check IDs, ensure responsible alcohol service, maintain a clean station, and help with opening/closing duties while delivering memorable experiences and “Raving Fans.”

Responsibilities

• Taking guests’ orders.
• Running food.
• Handling cash and other forms of payment.
• Making proficient sales transactions using a point-of-sale system.
• Properly checks I.D.s for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling using proven techniques.
• Answering questions accurately and politely.
• Satisfying guest needs by regularly checking back during their experience.
• Maintaining a clean and organized station, including pre-bussing and table maintenance.
• Performing opening, closing and side duties—setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas and restrooms.
• Creating memorable experiences.
• Entertaining guests to create "Raving Fans."

Tools

Point-of-Sale (POS) System

Job description

Hard Rock Cafe is seeking a Server who will guide guests through a memorable dining experience. You will take orders, run food, handle payments, and support sales with strong product knowledge and suggestive selling.

You’ll check IDs, ensure responsible alcohol service, maintain a clean station, and help with opening/closing duties while delivering memorable experiences and “Raving Fans.”