Guest Experience Server — Create Memorable Moments

Hard Rock Cafe; Miami (FL); On-site; USD 22,000 - 34,000; Full time

Job summary

Hard Rock Cafe in Miami is seeking an energetic Server to guide guests through the full experience, from greeting and taking orders to delivering food and handling payments. You will assist with upselling, maintain knowledge of menu items, and ensure every guest leaves with a memorable moment.

Join a fast-paced, guest‑focused team that emphasizes hospitality, teamwork and creating the famed Hard Rock atmosphere. Previous serving experience and a passion for guest satisfaction are a plus.

Responsibilities

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station – including pre‑bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create "Raving Fans."

Job description

Hard Rock Cafe in Miami is seeking an energetic Server to guide guests through the full experience, from greeting and taking orders to delivering food and handling payments. You will assist with upselling, maintain knowledge of menu items, and ensure every guest leaves with a memorable moment.

Join a fast-paced, guest‑focused team that emphasizes hospitality, teamwork and creating the famed Hard Rock atmosphere. Previous serving experience and a passion for guest satisfaction are a plus.