Outlet Café Server: Create Memorable Guest Experiences

Hard Rock Cafe; Honolulu (HI); On-site; USD 2,066,000 - 3,444,000; Full time

Job summary

Hard Rock Cafe is seeking a team member to join our hospitality team in a fast-paced cafe environment. You will take guests’ orders, run food, handle cash, and process sales at the POS while ensuring accurate ID checks and responsible alcohol service.

You will demonstrate product knowledge, engage in suggestive selling, answer guest questions, and maintain a clean, well-organized station. The role supports opening/closing duties and supports a memorable guest experience.

Qualifications

• High School diploma or GED.
• Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program may be required before serving food or alcohol.

Responsibilities

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Skills

Calm under pressure

Organizational skills

Friendly demeanor

Education

High School diploma or GED

Food safety certification (where required)

Job description

Hard Rock Cafe is seeking a team member to join our hospitality team in a fast-paced cafe environment. You will take guests’ orders, run food, handle cash, and process sales at the POS while ensuring accurate ID checks and responsible alcohol service.

You will demonstrate product knowledge, engage in suggestive selling, answer guest questions, and maintain a clean, well-organized station. The role supports opening/closing duties and supports a memorable guest experience.