Guest Experience Server

Hard Rock Cafe; San Antonio (TX); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Cafe in San Antonio is seeking energetic servers to take guests' orders, run food, handle payments and provide memorable experiences in a fast-paced environment.

You will demonstrate alcohol service knowledge, maintain product knowledge, and uphold safety and cleanliness while delivering friendly, high‑quality guest interactions.

Applicants should have a high school diploma or GED, be at least 19, and be prepared to work a variety of shifts; benefits and training are provided.

Qualifications

• High School diploma or GED equivalent.
• Follows all food safety & sanitation procedures; may require a food handlers card in some states.

Responsibilities

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions – using a point-of-sale system.
• Properly checking I.D.s – for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling – using proven techniques.
• Answering questions – accurately and politely.
• Satisfying any/all needs of the guests – regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create "Raving Fans."

Skills

Calm under pressure

Organization

Customer friendly

Education

High School diploma or GED

Job description

Hard Rock Cafe in San Antonio is seeking energetic servers to take guests' orders, run food, handle payments and provide memorable experiences in a fast-paced environment.

You will demonstrate alcohol service knowledge, maintain product knowledge, and uphold safety and cleanliness while delivering friendly, high‑quality guest interactions.

Applicants should have a high school diploma or GED, be at least 19, and be prepared to work a variety of shifts; benefits and training are provided.