Guest Experience Server — Food & Beverage

Cowlitz Indian Tribe; Ridgefield (WA); On-site; USD 19,000 - 28,000; Full time

Job summary

Cowlitz Indian Tribe’s ilani Casino Resort in Ridgefield, Washington seeks a courteous, energetic server to enhance guest experience through education, presentation, and timely service of food and beverages.

You will greet guests, take orders, serve courses, handle payments, and uphold the Spirit of Talícn values, while complying with health and safety rules. Minimum 1 year in high-volume dining; 21+; able to lift 50 lbs; 8-hour shifts.

Qualifications

• High School Diploma / GED or equivalent.
• At least 1 year of experience in a high-volume food and beverage setting.
• Excellent interpersonal skills to foster a supportive team environment.
• Able to stand and walk for an 8-hour shift.
• Capable of lifting and carrying 50 lbs.
• Must be at least 21 years old.
• Willing to work in a smoking environment.
• Willing to adhere to health and safety measures.

Responsibilities

• Promotes superior guest service.
• Greets guests, presents menus, explains specials of the day, answers questions, and makes suggestions regarding food, beverage, and wagering.
• Takes guest orders, places orders.
• Serves courses from kitchen and service bars.
• Garnishes and decorates dishes.
• Totals Bill, presents check, accepts payment, and makes change.
• Ladles soup, makes salads, portions desserts, brews coffee, and performs other services as determined by establishment’s size and practices.
• Clears and resets counters or tables at conclusion of each course.
• Has complete knowledge of the legal drinking age and procedures.
• Checks for acceptable identification for guests who appear to be under 30 years of age and are attempting to consume or purchase alcoholic beverages.
• Has knowledge of the effects of alcohol on the body and its ability to impair mental/physical abilities and thereby uses good judgment when serving alcoholic beverages.
• Performs service duties for other servers by picking up their orders when ready in the Kitchen and delivering.
• Check other tables and provide assistance as needed.
• Works shifts up to 8 hours or longer, if needed.
• Performs side duties including rolling silverware, cleaning trays, restocking-items, filling ice bins, set up, cleaning, breaking down server areas, using cleaning compounds, making coffee.
• Maintains confidentiality of sensitive information.
• Performs other duties as assigned.

Skills

Interpersonal communication

Guest service oriented

Teamwork

Standing/walking 8 hrs

Education

High School Diploma or GED

Job description

Cowlitz Indian Tribe’s ilani Casino Resort in Ridgefield, Washington seeks a courteous, energetic server to enhance guest experience through education, presentation, and timely service of food and beverages.

You will greet guests, take orders, serve courses, handle payments, and uphold the Spirit of Talícn values, while complying with health and safety rules. Minimum 1 year in high-volume dining; 21+; able to lift 50 lbs; 8-hour shifts.