Guest Experience Server - Elevate Service & Team Spirit

Cowlitz Tribal Gaming Authority (ilani); United States; On-site; USD 19,000 - 28,000; Full time

Job summary

The Cowlitz Tribal Gaming Authority (ilani) invites you to join our team as a food and beverage server. You will greet guests, present menus, explain daily specials, take orders, and serve courses with attention to quality and speed, contributing to an outstanding guest experience.

The role requires at least 1 year in a high-volume setting, the ability to stand for 8 hours, and readiness to work in a smoking environment.

Qualifications

• High School Diploma / GED, recognized equivalent or foreign diploma.
• At least 1 year of experience in a high-volume food and beverage setting.
• Ability to stand and walk for an 8-hour shift.
• Must be at least 21 years old.
• Willing to work in a smoking environment.
• Willing to adhere to company health and safety measures.

Responsibilities

• Promotes superior guest service.
• Greets guests, presents menus, explains specials, answers questions, and makes menu recommendations.
• Takes guest orders, places orders.
• Serves courses from kitchen and service bars.
• Garnishes and decorates dishes.
• Observes guests to respond to requests and determine when the meal is complete.
• Totals bill, presents check, accepts payment, and makes change.
• Ladles soup, makes salads, portions desserts, brews coffee.
• Clears and resets counters or tables after each course.
• Knows legal drinking age and procedures; checks IDs for under-30 guests.
• Knows effects of alcohol and uses good judgment when serving beverages.
• Performs service duties for other servers and assists as needed.
• Works shifts up to 8 hours or longer.
• Performs side duties such as cleaning and restocking.

Skills

Interpersonal skills

Customer service

Team environment

Attention to detail

Stand/walk 8 hours

Education

High School Diploma / GED

Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD)

Job description

The Cowlitz Tribal Gaming Authority (ilani) invites you to join our team as a food and beverage server. You will greet guests, present menus, explain daily specials, take orders, and serve courses with attention to quality and speed, contributing to an outstanding guest experience.

The role requires at least 1 year in a high-volume setting, the ability to stand for 8 hours, and readiness to work in a smoking environment.