Guest Experience Server — Flexible Shifts, Perks

Hilton; Madison (WI); On-site; USD 9,100 - 13,000; Full time

Benefits offered by this job

Retention bonuses and other incentives

Free, healthy meal every shift

Hotel and restaurant discounts at Hil​

Free parking or monthly bus pass

Movie perks: 2-for-1 coupons at Marcus

Opportunities to grow your career and移

Paid time off, holiday pay, and annual

Comprehensive benefits including 의료, 치

Employee recognition programs

Unlimited referral bonuses

Job summary

Hilton Madison Monona Terrace is seeking a friendly Server to greet guests, take orders, and deliver meals in our bustling restaurant on the Madison lakefront. This role offers both full-time and part-time schedules, weekend availability, and tips-based earnings.

You will join a team committed to hospitality excellence, maintain clean dining areas, and provide attentive service while following Hilton and Marcus standards.

Qualifications

• Experience in restaurant or customer service is a plus, but not required.
• Friendly, reliable, and team-oriented with strong communication skills.
• Able to multitask and stay calm in a fast-paced environment.
• Comfortable using a POS system (training available).
• Able to lift up to 50 lbs and stand for extended periods.
• Availability to work weekends, early mornings, or evenings.
• English proficiency (spoken and written).

Responsibilities

• Greet guests with warmth and professionalism
• Take orders accurately and enter them into the POS system
• Serve food and beverages according to Hilton and Marcus standards
• Anticipate guest needs and respond promptly to requests
• Maintain clean, organized tables and dining areas
• Communicate with team members and kitchen staff to ensure smooth service
• Resolve guest concerns when possible—or elevate to supervisors as needed
• Support restaurant cleanliness and assist with restocking as needed

Skills

Friendly demeanor

Team oriented

Strong communication

Multitasking

Calm under pressure

English proficiency

Tools

POS system

Job description

Hilton Madison Monona Terrace is seeking a friendly Server to greet guests, take orders, and deliver meals in our bustling restaurant on the Madison lakefront. This role offers both full-time and part-time schedules, weekend availability, and tips-based earnings.

You will join a team committed to hospitality excellence, maintain clean dining areas, and provide attentive service while following Hilton and Marcus standards.