Guest Experience Server - Flexible Schedule

Bigwhiskeys; Springfield (MO); Hybride; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Health insurance

Employee discounts

Flexible schedule

Résumé du poste

Bigwhiskeys in Springfield, MO is hiring servers to provide friendly, responsive service and create an exceptional dining experience. As a server, you will warmly greet guests, explain specials, take orders, and ensure accuracy in the Micros system while coordinating with kitchen and bar.

You will maintain cleanliness, anticipate guests’ needs, build regulars, process payments, and support team members to keep the dining room running smoothly.

Qualifications

• Minimum 1 year of service experience.
• Be able to communicate and understand the predominant language(s) of our guests.
• Must have a basic knowledge of dining room and service procedures and functions.
• Possess basic math skills and have the ability to handle money and operate a Micros system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.

Responsabilités

• Welcome and greet guests within 30 seconds. Make all of our guests feel comfortable and let them know you're there to personally take care of them.
• Introduce yourself.
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guest will enjoy.
• Answer questions about our food, beverages, and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders into the micros system, double-check to ensure accuracy, which relays orders to the kitchen and bar.
• Deliver food and beverages from the kitchen and bar to guests in a timely manner (1-minute drink orders).
• Perform side work at the start and end of each shift as required by the service station assignment.
• Anticipate the guests' needs (napkins, drink refills, appetizer plates).
• Build Regulars.
• Maintain clean service areas and pre bus tables.
• Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare final bill, present the check to the guest, accept payment, process credit card charges or make a change if applicable.
• When dropping check, don't travel too far, check back asap.
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist the bus person/hostess with clearing and resetting tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Connaissances

Service experience

Communication

Basic math

Stands/walks long hours

Lifts 20-25 lbs

Outils

Micros system

Description du poste

Benefits:

• Health insurance
• Employee discounts
• Flexible schedule

Summary of Position:

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return again and again.

Duties and Responsibilities:

• Welcome and greet guests within 30 seconds. Make all of our guests feel comfortable and let them know you’re there to personally take care of them
• Introduce yourself
• Inform guests of specials and menu changes
• Make recommendations you genuinely feel your guest will enjoy
• Answer questions about our food, beverages, and other restaurant functions and services
• Take food and beverage orders from guests, enter orders into the micros system, double-check to ensure accuracy, which relays orders to the kitchen and bar.
• Deliver food and beverages from the kitchen and bar to guests in a timely manner (1-minute drink orders)
• Perform side work at the start and end of each shift as required by the service station assignment
• Anticipated the guests' needs i.e. napkins, drink refills, appetizer plates
• Build Regulars
• Maintain clean service areas and pre bus tables
• Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests
• Prepare final bill, present the check to the guest, accept payment, process credit card charges or make a change if applicable
• When dropping check, don’t travel too far, check back asap
• Be ready and willing to assist fellow servers as situations arise
• Be ready and willing to assist the bus person/hostess with clearing and resetting tables
• Thank guests for their visit and invite them to return
• Be available to fill in as needed to ensure smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

Qualifications:

• Minimum 1 year of service experience
• Be able to communicate and understand the predominant language(s) of our guests
• Must have a basic knowledge of dining room and service procedures and functions
• Possess basic math skills and have the ability to handle money and operate a micros system
• Be able to work in a standing position for long periods of time (up to 5 hours)
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds