Guest Experience Server - Fast-Paced Casino Tips

PENN Entertainment; San Diego (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment is seeking servers to deliver exceptional guest experiences at its dining venues. You will welcome guests, present menus, and take orders with accuracy, while maintaining a lively and professional dining atmosphere. The role involves clear communication, teamwork, and adherence to service standards.

Applicants should have a High School Diploma or GED, be fluent in English, and possess basic math and POS basics. Training is provided and flexibility with shifts is expected.

Qualifications

• High school diploma or equivalent required.
• Ability to read, write and speak English.
• Basic math and cash handling skills.
• Ability to operate POS systems.

Responsibilities

• Greet guests warmly and present menus per Red Carpet Customer Service training.
• Establish rapport and provide outstanding service to support profitability and guest satisfaction.
• Guide guests through dining experience and maintain a friendly, fun atmosphere.
• Prepare restaurant and table for service; manage assigned section for superb service.
• Accurately input orders and deliver food and beverages; reconcile checks and thank guests.

Skills

Customer service

English literacy

Basic math

POS systems

Education

High School Diploma/GED

Tools

POS systems

Job description

PENN Entertainment is seeking servers to deliver exceptional guest experiences at its dining venues. You will welcome guests, present menus, and take orders with accuracy, while maintaining a lively and professional dining atmosphere. The role involves clear communication, teamwork, and adherence to service standards.

Applicants should have a High School Diploma or GED, be fluent in English, and possess basic math and POS basics. Training is provided and flexibility with shifts is expected.