Energetic Food Server - Growth and Benefits

PENN Entertainment, Inc.; Chicago (IL); Hybrid; USD 17,000 - 34,000; Full time

Job summary

PENN Entertainment is seeking a friendly server to greet guests, take and deliver orders, and ensure guest satisfaction in a fast-paced casino restaurant. You will maintain menu knowledge, upsell items, and enter orders into the POS system while supporting the team.

The role requires at least 21 years old, English fluency, and prior experience in a high-volume dining setting. Availability for nights, weekends, holidays, and overtime is required to meet guest demand and help drive a welcoming

Qualifications

• Must be at least 21 years of age.
• High School Diploma or equivalent preferred.
• Previous food server experience in a high-volume restaurant preferred.
• Must be able to read, write, speak, and understand English.
• Excellent customer service/communication skills.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.

Responsibilities

• Greets and welcomes each guest seated in assigned station.
• Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.
• Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation).
• Suggests items to guests based on expressed guest preferences.
• Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.
• Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
• Resolves service issues according to established guidelines.
• Itemizes, totals, and presents check for payment to correct customers.
• Assists bus persons, as necessary, in bussing, cleaning, and setting tables.
• Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Completes assigned side work as directed.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.

Skills

Customer service

English proficiency

High-volume dining

Education

High School Diploma or equivalent

Job description

PENN Entertainment is seeking a friendly server to greet guests, take and deliver orders, and ensure guest satisfaction in a fast-paced casino restaurant. You will maintain menu knowledge, upsell items, and enter orders into the POS system while supporting the team.

The role requires at least 21 years old, English fluency, and prior experience in a high-volume dining setting. Availability for nights, weekends, holidays, and overtime is required to meet guest demand and help drive a welcoming