Guest Experience Server - Downtown Luxury Hotel

HEI Hotels and Resorts; Jacksonville (FL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

401(k) with matching

Hotel room discounts

Staff discounts via YouDecide

Pet insurance

Job summary

HEI Hotels and Resorts in downtown Jacksonville is seeking a guest-focused server to provide outstanding service at the Marriott Jacksonville Downtown. You will greet guests, take orders, and deliver meals with accuracy, while following safety and service standards.

Join a team that values hospitality, collaboration, and community, with opportunities to participate in a renovation phase and benefit from competitive medical, dental, vision coverage, a 401(k) plan with matching, and staff

Qualifications

• Maintain a professional appearance and manner at all times.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills.

Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Professional appearance

Team player

Food & beverage knowledge

Menu item knowledge

Memory for orders

POS knowledge

Effective communication

Tools

POS system

Job description

HEI Hotels and Resorts in downtown Jacksonville is seeking a guest-focused server to provide outstanding service at the Marriott Jacksonville Downtown. You will greet guests, take orders, and deliver meals with accuracy, while following safety and service standards.

Join a team that values hospitality, collaboration, and community, with opportunities to participate in a renovation phase and benefit from competitive medical, dental, vision coverage, a 401(k) plan with matching, and staff