Guest Experience Agent — Downtown Hotel

HEI Hotels & Resorts; Jacksonville (FL); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Competitive medical and dental programs

Vacation, sick, and holiday time off

Pet insurance through ASPCA

Job summary

A leading hospitality company in Jacksonville, Florida, is looking for a customer service-oriented individual to join their team. As a key face of the Marriott Jacksonville Downtown, you will foster guest relationships, helping ensure satisfaction during their stay. Preferred candidates will have experience in the hotel industry and possess strong communication skills. This position offers competitive hourly wages, benefits for health and wellness, and a supportive environment to grow your career.

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers.
• Ability to stand and move throughout front office.
• Effective verbal and written communication skills.

Responsibilities

• Greet customers immediately with a friendly welcome.
• Complete the registration process including payment verification.
• Field guest complaints and find effective resolutions.
• Remain calm during busy hotel activity.

Skills

Customer service skills

Ability to deal with customers

Mathematical calculations

Effective communication

Job description

A leading hospitality company in Jacksonville, Florida, is looking for a customer service-oriented individual to join their team. As a key face of the Marriott Jacksonville Downtown, you will foster guest relationships, helping ensure satisfaction during their stay. Preferred candidates will have experience in the hotel industry and possess strong communication skills. This position offers competitive hourly wages, benefits for health and wellness, and a supportive environment to grow your career.