Room Service Server/Busser

Marriott Jacksonville; Jacksonville (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Hotel room discounts

Employee discounts

Job summary

Marriott Jacksonville Downtown is seeking a Room Service Attendant to ensure top-notch guest experiences by delivering and setting up food and beverage orders, and serving VIP amenities. You will participate in banquet service and maintain sanitation standards throughout shifts.

The role requires effective communication, physical stamina, and a customer-first approach to support daily hotel operations and guest satisfaction.

Qualifications

• Hotel experience preferred.
• Ability to communicate well with guests.
• Able to lift and move items up to 100 lbs. and carry trays up to 30 lbs.

Responsibilities

• Set up and deliver all food and beverage orders.
• Conduct floor sweeps and retrieve trays to maintain sanitation.
• Serve VIP amenities and hospitality suites.
• Complete shift side work and follow operating policies.
• Respond to guest needs and report issues to supervisor.
• Handle cash where required following company policies.

Skills

Guest service

Verbal and written communication

Physical stamina

Job description

About UsElevate your career in the heart of downtown Jacksonville Florida. The Marriott Jacksonville Downtown is situated in the heart of the River City district. We love to play as hard as we work, so taking in a live show, football game, or concert, before or after work, is just one of the perks we enjoy at our location. Public transportation is convenient with several different options via skyline, bus, or electric scooter. It is such an exciting time to join our team as we embark on a new journey to renovate our entire building, so we can be proud of our brand-new rooms and public spaces. We pride ourselves on taking care of our team, so our team can take care of the guests. Come join the JAXMD team and stay for the fun!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? NoOverviewWork with Room Service Team in the serving of guests to ensure positive guest experience.Essential Duties and ResponsibilitiesSet up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.Set up and deliver all VIP amenities.Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.Complete all shift side work as outlined in the hotel’s operating policies and procedures.Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.Perform all cash handling responsibilities in accordance with company policies and procedures.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsHotel experience preferred.Ability to communicate well with guests.Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.