Guest Experience Server

IHOP Restaurants; Garden City (KS); On-site; USD 21,000 - 34,000; Full time

Job summary

IHOP Restaurants in Garden City, KS is seeking a server to deliver prompt, courteous service to guests. Responsibilities include greeting and seating guests, taking orders, serving meals, clearing tables, and maintaining a clean dining area in accordance with IHOP SOP guidelines.

The role requires memorizing IHOP terminology, upholding uniform standards, and following health and safety guidelines. Training will cover IHOP N Go procedures and other team assignments by management.

Responsibilities

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the "Service Guidelines" per the IHOP SOP to ensure a high quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHop N Go program as assigned.

Job description

IHOP Restaurants in Garden City, KS is seeking a server to deliver prompt, courteous service to guests. Responsibilities include greeting and seating guests, taking orders, serving meals, clearing tables, and maintaining a clean dining area in accordance with IHOP SOP guidelines.

The role requires memorizing IHOP terminology, upholding uniform standards, and following health and safety guidelines. Training will cover IHOP N Go procedures and other team assignments by management.