Guest Experience Server

Universal Store; Topeka (KS); On-site; USD 12,000 - 21,000; Full time

Job summary

IHOP in Topeka, KS is seeking a front-of-house team member to provide prompt, courteous service to guests at seating, taking orders, and delivering meals. You will help with greetings, collecting remittance, and table maintenance while upholding IHOP standards.

The role emphasizes memorizing menu knowledge, following service guidelines, and maintaining a clean dining area. Prior service experience is preferred, with opportunities to grow within the team.

Qualifications

• Prior experience in customer service is preferred.
• Ability to read and comprehend instructions and memos.
• Ability to write simple correspondence and communicate with guests.

Responsibilities

• Develop and maintain professional relationships with IHOP guests and employees.
• Execute Service Guidelines to ensure a high-quality guest experience.
• Handle guest complaints professionally and invite guests to return.
• Memorize IHOP terminology and menu knowledge for accurate service.
• Stock and rotate supplies in service areas and dining room as assigned.
• Comply with health, sanitation, and safety guidelines.
• Clear and reset tables and clean dining area after guests leave.
• Perform cleaning duties according to posted charts.
• Follow IHOP uniform and appearance standards per SOP guidelines.

Skills

Guest service

Communication

Teamwork

English proficiency

Education

High school diploma

Job description

IHOP in Topeka, KS is seeking a front-of-house team member to provide prompt, courteous service to guests at seating, taking orders, and delivering meals. You will help with greetings, collecting remittance, and table maintenance while upholding IHOP standards.

The role emphasizes memorizing menu knowledge, following service guidelines, and maintaining a clean dining area. Prior service experience is preferred, with opportunities to grow within the team.