Guest Experience Server

IHOP Restaurants; Olathe (KS); On-site; USD 25,000 - 38,000; Full time

Job summary

IHOP Restaurants in Olathe, KS is seeking a server who provides prompt, efficient, and courteous service to guests. You will greet guests, seat them, take and relay orders, handle payments, and help maintain a welcoming dining room.

You will work to uphold IHOP SOPs, memorize menu details, and keep service areas stocked and clean. The role emphasizes guest satisfaction, teamwork, and adherence to health and safety guidelines while supporting daily restaurant operations.

Responsibilities

• Develop and maintain professional working relationships with IHOP employees and guests.
• Execute the Service Guidelines to ensure a high quality guest experience.
• Handle guest complaints professionally, courteous, and timely; thank guests and invite them to return.
• Memorize IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods for guest checks and server banking procedures.
• Stock and rotate supplies in service areas and dining room per shift.
• Comply with health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

Job description

IHOP Restaurants in Olathe, KS is seeking a server who provides prompt, efficient, and courteous service to guests. You will greet guests, seat them, take and relay orders, handle payments, and help maintain a welcoming dining room.

You will work to uphold IHOP SOPs, memorize menu details, and keep service areas stocked and clean. The role emphasizes guest satisfaction, teamwork, and adherence to health and safety guidelines while supporting daily restaurant operations.