Guest Experience Server

Soho House & Co.; Chicago, Northern (IL, KY); Hybrid; USD 22,000 - 39,000; Full time

Benefits offered by this job

Health care + 401K

Paid time off

Career development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team events

Team meal

Job summary

Soho House Chicago seeks a Server to understand and educate members and guests on menu items and allergies while delivering an elevated experience in line with Soho House Service Standards. You will enter orders into POS and collaborate with Front of House and Back of House teams to ensure guest satisfaction.

The role requires a minimum of 2+ years’ experience in a similar capacity, thrives in fast-paced environments, and emphasizes hospitality, teamwork, and flexibility, including weekends and

Qualifications

• Minimum of 2+ years’ experience in similar capacity.
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
• Must be able to demonstrate competency as outlined in the training schedule and Club School.
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment and autonomously.
• Tips certified and POS knowledge.

Responsibilities

• Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School
• Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards
• Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk
• Complete all check out reports at the end of each shift and have it double checked and signed by management
• Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Assist runners and bussers when possible with expo and service bar tickets to support all table orders
• Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests
• Performs other duties as assigned by supervisor/manager

Skills

Customer service

Teamwork

POS knowledge

Tips certified

Flexible shifts

Tools

POS system

Job description

Soho House Chicago seeks a Server to understand and educate members and guests on menu items and allergies while delivering an elevated experience in line with Soho House Service Standards. You will enter orders into POS and collaborate with Front of House and Back of House teams to ensure guest satisfaction.

The role requires a minimum of 2+ years’ experience in a similar capacity, thrives in fast-paced environments, and emphasizes hospitality, teamwork, and flexibility, including weekends and