Guest Experience & Sales Specialist

Chapter Aesthetic Studio; Fargo (ND); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

People-first culture

Ongoing training and development

Modern studio environment

Employee discounts on services and ret

Growth and leadership opportunities

Job summary

Chapter Aesthetic Studio in Fargo, ND is hiring a Guest Service Sales Specialist. This full-time role offers an hourly starting rate of $18+ based on experience, with eligibility for monthly incentive pay.

You will welcome guests, educate them on products and services, and drive sales while delivering a warm, professional guest experience. The position involves managing phones, bookings, check-in/out, and payments, plus partnering with clinical staff to guide the guest journey and treatment

Qualifications

• At least 2 years of sales experience in a fast-paced, guest-focused environment
• Friendly, outgoing personality with excellent communication and interpersonal skills
• Tech-savvy and comfortable with phones, booking systems, and POS software
• Organized, detail-oriented, and adaptable under pressure
• High school diploma or equivalent required

Responsibilities

• Welcome every guest with warmth, energy, and professionalism
• Create memorable experiences that foster loyalty and referrals
• Manage front-of-studio operations: phones, appointment booking, guest check-in/out, and payment processing
• Support guests through product education, service recommendations, rebooking, and financing options
• Help guests understand the value of retail products, service packages, and Chapter Rewards Club memberships
• Partner with clinical staff to guide guests through the new guest journey and enhance treatment planning
• Meet and exceed sales goals for services, memberships, and retail
• Maintain a clean, organized, and guest-ready studio environment

Skills

Sales experience

Communication

Interpersonal skills

Tech-savvy

Education

High school diploma or equivalent

Tools

Booking systems

POS software

Job description

Chapter Aesthetic Studio in Fargo, ND is hiring a Guest Service Sales Specialist. This full-time role offers an hourly starting rate of $18+ based on experience, with eligibility for monthly incentive pay.

You will welcome guests, educate them on products and services, and drive sales while delivering a warm, professional guest experience. The position involves managing phones, bookings, check-in/out, and payments, plus partnering with clinical staff to guide the guest journey and treatment