Sales and Guest Experience Specialist

Chapter Aesthetic Studio; Grand Forks (ND); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Employee discounts on services

Employee discounts on retail products

Job summary

Chapter Aesthetic Studio in Grand Forks, ND is seeking a Guest Service Sales Specialist for a full-time role. You’ll be the heartbeat of the guest experience—welcoming guests, guiding service choices, and driving memberships and retail sales.

You’ll manage front-of-studio operations, assist with booking and payments, and collaborate with clinical staff to ensure a welcoming, outcomes-focused visit. Hourly $18+ with monthly incentives.

Qualifications

• 2+ years in a fast-paced, guest-focused environment.

Responsibilities

• Welcome every guest with warmth and professionalism.
• Drive services, memberships, and retail sales to meet/exceed goals.
• Manage front-of-studio operations: phones, booking, check-in/out, payments.
• Support guests with product education and financing options.
• Guide guests through the new guest journey with the clinical team.

Skills

Sales experience

Customer service

Communication skills

Tech-savvy

Organization

Education

High school diploma

Tools

POS software

Job description

Be the First Smile They See – and the Lasting Impression They Remember

Chapter Aesthetic Studio is seeking a passionate Guest Service Sales Specialist to join our Grand Forks, ND team. In this dynamic, full-time role, you’ll be the heartbeat of the guest experience—setting the tone from the moment someone walks through the door. More than a receptionist, you’re a relationship builder, confidence booster, and trusted guide throughout the guest journey.

Job Type: Full-Time

Hourly Rate: Starting at $18+/hour (based on experience) plus eligibility for monthly incentive pay

Why Join Chapter Aesthetic Studio?

• A supportive, people-first culture focused on delivering confidence through personalized care
• Ongoing training and professional development
• A modern, uplifting studio environment with a tight-knit, collaborative team
• Employee discounts on services and retail products
• Opportunities for growth and leadership across our expanding studio network

What You’ll Do

• Welcome every guest with warmth, energy, and professionalism
• Create memorable experiences that foster loyalty and referrals
• Manage front-of-studio operations: phones, appointment booking, guest check-in/out, and payment processing
• Support guests through product education, service recommendations, rebooking, and financing options
• Help guests understand the value of retail products, service packages, and Chapter Rewards Club memberships
• Partner with clinical staff to guide guests through the new guest journey and enhance treatment planning
• Meet and exceed sales goals for services, memberships, and retail
• Maintain a clean, organized, and guest-ready studio environment

What We’re Looking For

• At least 2 years of sales experience in a fast-paced, guest-focused environment
• Friendly, outgoing personality with excellent communication and interpersonal skills
• Tech-savvy and comfortable with phones, booking systems, and POS software
• Organized, detail-oriented, and adaptable under pressure
• High school diploma or equivalent required

About Chapter Aesthetic Studio

Chapter Aesthetic Studio is a premier aesthetic care provider where medical expertise meets modern beauty. As part of TAG – The Aspen Group, we’re redefining the guest experience—making confidence accessible, care personalized and results remarkable.

Ready to be the reason someone feels amazing today?

TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent healthcare practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental®, ClearChoice Dental Implant Centers®, WellNow Urgent Care®, Chapter Aesthetic Studio, and AZPetVet. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com.

TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Hourly Rate: Starting at $18+/hour (based on experience) plus eligibility for monthly incentive pay