Sales and Guest Experience Specialist

6040 Aesthetic Medical Practice - ND PLLC; Grand Forks (ND); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Employee discounts on services

Professional development opportunities

Growth and leadership opportunities

Modern studio environment

Collaborative team

Job summary

Chapter Aesthetic Studio in Grand Forks, ND is seeking a Guest Service Sales Specialist to be the heartbeat of the guest experience, greeting guests with warmth and guiding them through the journey from check-in to checkout.

In this full-time role, you’ll upsell services, memberships, and retail while coordinating bookings, explaining financing options, and collaborating with clinical staff to ensure a stellar, loyalty-building experience.

Qualifications

• At least 2 years of sales experience in a fast-paced, guest-focused environment.
• Friendly, outgoing personality with excellent communication and interpersonal skills.
• Tech-savvy and comfortable with phones, booking systems, and POS software.
• Organized, detail-oriented, and adaptable under pressure.

Responsibilities

• Welcome every guest with warmth, energy, and professionalism.
• Manage front-of-studio operations: phones, appointment booking, guest check-in/out, and payment processing.
• Support guests through product education, service recommendations, rebooking, and financing options.
• Meet and exceed sales goals for services, memberships, and retail.

Skills

Sales experience

Customer service

Communication

Tech-savvy

Education

High school diploma

Tools

Booking systems

POS software

Job description

Be the First Smile They See – and the Lasting Impression They Remember Chapter Aesthetic Studio is seeking a passionate Guest Service Sales Specialist to join our Grand Forks, ND team. In this dynamic, full-time role, you’ll be the heartbeat of the guest experience—setting the tone from the moment someone walks through the door.

More than a receptionist, you’re a relationship builder, confidence booster, and trusted guide throughout the guest journey. Job Type: Full-Time. Hourly Rate: Starting at $18+/hour (based on experience) plus eligibility for monthly incentive pay.

Why Join Chapter Aesthetic Studio?

• A supportive, people-first culture focused on delivering confidence through personalized care
• Ongoing training and professional development
• A modern, uplifting studio environment with a tight-knit, collaborative team
• Employee discounts on services and retail products
• Opportunities for growth and leadership across our expanding studio network

What You’ll Do:

• Welcome every guest with warmth, energy, and professionalism
• Create memorable experiences that foster loyalty and referrals
• Manage front-of-studio operations: phones, appointment booking, guest check-in/out, and payment processing
• Support guests through product education, service recommendations, rebooking, and financing options
• Help guests understand the value of retail products, service packages, and Chapter Rewards Club memberships
• Partner with clinical staff to guide guests through the new guest journey and enhance treatment planning
• Meet and exceed sales goals for services, memberships, and retail
• Maintain a clean, organized, and guest-ready studio environment

What We’re Looking For:

• At least 2 years of sales experience in a fast-paced, guest-focused environment
• Friendly, outgoing personality with excellent communication and interpersonal skills
• Tech-savvy and comfortable with phones, booking systems, and POS software
• Organized, detail-oriented, and adaptable under pressure
• High school diploma or equivalent required

About Chapter Aesthetic Studio

Chapter Aesthetic Studio is a premier aesthetic care provider where medical expertise meets modern beauty. As part of TAG – The Aspen Group, we’re redefining the guest experience—making confidence accessible, care personalized and results remarkable.

Ready to be the reason someone feels amazing today?

TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent healthcare practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental®, ClearChoice Dental Implant Centers®, WellNow Urgent Care®, Chapter Aesthetic Studio, and AZPetVet. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com.

TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Hourly Rate: Starting at $18+/hour (based on experience) plus eligibility for monthly incentive pay

Chapter Aesthetic Studio is a new medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatments. We exist to empower people to write their own story on beauty, because we believe beauty belongs to every body. Our team of experienced nurses and aesthetic specialists provide personalized care and incredible service, helping you feel good about where you are on life’s journey so that you can finally be who you were meant to be.