Guest Experience & Sales Specialist — Growth & Incentives

Chapter; Fargo (ND); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

People-first culture

Training & development

Modern studio environment

Employee discounts on services and ret

Growth opportunities

Job summary

Chapter Aesthetic Studio in Fargo is hiring a Guest Service Sales Specialist to be the heartbeat of the guest experience. You will welcome guests, educate on products and services, manage front-desk operations, and help drive sales and memberships.

Join a people-first culture with ongoing training, a modern studio, and employee discounts. Growth opportunities across our expanding studio network await the right candidate.

Qualifications

• At least 2 years of sales experience in a fast-paced, guest-focused environment.
• Friendly, outgoing personality with excellent communication and interpersonal skills.
• Tech-savvy and comfortable with phones, booking systems, and POS software.

Responsibilities

• Welcome every guest with warmth, energy, and professionalism.
• Create memorable experiences that foster loyalty and referrals.
• Manage front-of-studio operations: phones, appointment booking, guest check-in/out, and payment processing.
• Support guests through product education, service recommendations, rebooking, and financing options.
• Help guests understand the value of retail products, service packages, and Chapter Rewards Club memberships.
• Partner with clinical staff to guide guests through the new guest journey and enhance treatment planning.
• Meet and exceed sales goals for services, memberships, and retail.
• Maintain a clean, organized, and guest-ready studio environment.

Skills

Sales experience

Customer service

Communication skills

Tech savvy

Education

High school diploma or equivalent

Tools

Phone system/booking software

POS software

Job description

Chapter Aesthetic Studio in Fargo is hiring a Guest Service Sales Specialist to be the heartbeat of the guest experience. You will welcome guests, educate on products and services, manage front-desk operations, and help drive sales and memberships.

Join a people-first culture with ongoing training, a modern studio, and employee discounts. Growth opportunities across our expanding studio network await the right candidate.