Guest Experience Specialist

LBA Hospitality; Houston (TX); On-site; USD 29,000 - 42,000; Full time

Job summary

LBA Hospitality in Houston, TX seeks a Guest Services Associate to greet guests, register arrivals, and coordinate requests. You will promote hotel services, assist with reservations, and ensure privacy and security of guests.

The role emphasizes selling hotel amenities, delivering friendly service, and supporting front desk operations as Manager on Duty when needed; candidates should have a high school diploma and prior guest-relations or sales experience.

Qualifications

• Experience in service, sales, telesales or guest relations type of industry preferred
• High school diploma or equivalent of same

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.

Skills

Guest relations

Sales

Telesales

Education

High school diploma

Job description

LBA Hospitality in Houston, TX seeks a Guest Services Associate to greet guests, register arrivals, and coordinate requests. You will promote hotel services, assist with reservations, and ensure privacy and security of guests.

The role emphasizes selling hotel amenities, delivering friendly service, and supporting front desk operations as Manager on Duty when needed; candidates should have a high school diploma and prior guest-relations or sales experience.