Guest Experience & Sales Leader — Yoga Retail

ALO; BLOOMINGTON (MN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Generous employee discount

Free wellness club membership

Medical, dental & vision plans

401k matching

Monthly store incentives

Clothing allowance

Free yoga classes at sanctuaries

Job summary

ALO Bloomington is seeking a Sales & Service Manager to lead the store's guest experience and sales strategy. You will partner with the General Manager to elevate performance, coach the Sales & Service team, and ensure strong guest connections on the floor while delivering on business targets.

This full-time role requires 3-5 years of retail leadership, comfort with MS Office, and a proven ability to manage schedules, budgets, and performance metrics.

Qualifications

• 3-5 years of retail or related industry leadership experience.
• Proficiency with MS Office (Word, Excel, Outlook).
• Excellent interpersonal and written/verbal communication skills.
• Agile, with ability to handle multiple tasks in a changing environment.
• Independent work ethic and strong time management.
• Ability to lift, push, carry or move up to 50 pounds.
• Willingness to work opening, closing and weekend shifts.

Responsibilities

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team

Skills

Retail leadership

MS Office

Interpersonal & communication

Agile / multi-tasking

Time management

Physical stamina

Tools

MS Office (Word, Excel, Outlook)

Job description

ALO Bloomington is seeking a Sales & Service Manager to lead the store's guest experience and sales strategy. You will partner with the General Manager to elevate performance, coach the Sales & Service team, and ensure strong guest connections on the floor while delivering on business targets.

This full-time role requires 3-5 years of retail leadership, comfort with MS Office, and a proven ability to manage schedules, budgets, and performance metrics.