Executive Kitchen & Guest Experience Leader

Ontario Trillium Foundation; Beloit (WI); On-site; USD 40,000 - 54,000; Full time

Job summary

Ontario Trillium Foundation is seeking a shift supervisor to oversee restaurant operations, ensuring prompt, friendly service and strict adherence to company guidelines. You will direct associates on a shift-by-shift basis and promote a culture aligned with our Vision/Mission to drive teamwork and guest satisfaction.

You will handle guest concerns, ensure safety and sanitation, manage inventory, and optimize scheduling to meet sales demand while maintaining high standards of service.

Responsibilities

• Ensures prompt friendly service according to company guidelines.
• Directs overall activities and performance of associates on a shift-by-shift basis.
• Builds a culture using the Vision/Mission Statement to guide teamwork, results, integrity, passion for service, fun, balance, innovation, and being guest driven.
• Ensures the immediate response and correction of all verbal guest complaints by self and staff. Refers all verbal and written guest complaints to General Manager.
• Ensures guest contact as a priority with self and staff utilizing a target goal of 100% table visitation.
• Enforces alcohol awareness on a shift to shift basis.
• Maintains adequate departmental inventory levels.
• Ensures product preparation and presentation uncompromisingly meeting company standards.
• Effectively schedules associates to meet sales demands.
• Maintains effective safety and security programs according to company policy and government standards.
• Corrects unsafe practices or conditions.
• Promotes and manages restaurant organization, cleanliness, and sanitation.

Job description

Ontario Trillium Foundation is seeking a shift supervisor to oversee restaurant operations, ensuring prompt, friendly service and strict adherence to company guidelines. You will direct associates on a shift-by-shift basis and promote a culture aligned with our Vision/Mission to drive teamwork and guest satisfaction.

You will handle guest concerns, ensure safety and sanitation, manage inventory, and optimize scheduling to meet sales demand while maintaining high standards of service.