Guest Experience & Sales Gallery Coordinator

Hilton Grand Vacations Inc.; Hilton Head Island (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan with company match

Paid Time Off

Employee discounts

Growth opportunities

Job summary

Hilton Grand Vacations Inc. is seeking a Sales Gallery Coordinator to warmly greet guests and support the Sales team in delivering memorable vacation experiences at our Hilton Head Island galleries.

You will update tour information in Chorus, assign guests to Sales Executives based on a rotation, answer incoming calls, and maintain logs and reports to ensure smooth operations and guest satisfaction.

We offer competitive benefits and growth opportunities within a leading vacation ownership company.

Qualifications

• Minimum one year of customer service experience.
• Ability to prioritize multiple tasks in a dynamic environment.
• Proficient with Microsoft Office Suite and basic digital literacy.

Responsibilities

• Greet guests warmly and support the Sales team to create a welcoming environment.
• Identify and assign guests to Sales Executives according to a rotation system.
• Answer and direct incoming calls while maintaining the Sales Galleries.
• Log tour information accurately in the system and generate detailed reports.
• Maintain tour rules and update rotations to ensure process integrity.
• Manage inventory for café/refreshments to keep guest areas inviting.
• Oversee financial transactions, including reimbursements and balance adjustments.
• Coordinate with transportation to arrange guest pickup/drop-off services.

Skills

Customer service experience

Multitasking

Education

High School Diploma or GED

Associate's degree

Tools

Microsoft Office Suite

Job description

Hilton Grand Vacations Inc. is seeking a Sales Gallery Coordinator to warmly greet guests and support the Sales team in delivering memorable vacation experiences at our Hilton Head Island galleries.

You will update tour information in Chorus, assign guests to Sales Executives based on a rotation, answer incoming calls, and maintain logs and reports to ensure smooth operations and guest satisfaction.

We offer competitive benefits and growth opportunities within a leading vacation ownership company.