Coordinator Sales Gallery

Hilton Grand Vacations Inc.; Hilton Head Island (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan with company match

Paid Time Off

Employee discounts

Growth opportunities

Job summary

Hilton Grand Vacations Inc. is seeking a Sales Gallery Coordinator to warmly greet guests and support the Sales team in delivering memorable vacation experiences at our Hilton Head Island galleries.

You will update tour information in Chorus, assign guests to Sales Executives based on a rotation, answer incoming calls, and maintain logs and reports to ensure smooth operations and guest satisfaction.

We offer competitive benefits and growth opportunities within a leading vacation ownership company.

Qualifications

• Minimum one year of customer service experience.
• Ability to prioritize multiple tasks in a dynamic environment.
• Proficient with Microsoft Office Suite and basic digital literacy.

Responsibilities

• Greet guests warmly and support the Sales team to create a welcoming environment.
• Identify and assign guests to Sales Executives according to a rotation system.
• Answer and direct incoming calls while maintaining the Sales Galleries.
• Log tour information accurately in the system and generate detailed reports.
• Maintain tour rules and update rotations to ensure process integrity.
• Manage inventory for café/refreshments to keep guest areas inviting.
• Oversee financial transactions, including reimbursements and balance adjustments.
• Coordinate with transportation to arrange guest pickup/drop-off services.

Skills

Customer service experience

Multitasking

Education

High School Diploma or GED

Associate's degree

Tools

Microsoft Office Suite

Job description

As a Sales Gallery Coordinator you will courteously greet guests to provide a positive environment for Guests and Owners, in support of the Sales team. You will be responsible for updating the system (Chorus) with tour information and assigning guests to Sales Executives according to the sales rotation. You are also responsible for answering and directing incoming telephone calls while maintaining the Sales Galleries.

Why do Team Members Like Working for us?

We offer an excellent benefits package to our full-time Team Members that include:

• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• HGV provides access to outstanding Team Member benefits, discount travel programs and much more!

Join HGV to access these premier benefit programs today!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Responsibilities

As the Sales Gallery Coordinator, you will be responsible for:

• Deliver outstanding customer service by providing a warm welcome and ensuring guest happiness, encouraging a memorable and positive atmosphere.
• Efficiently identify and assign guests to Sales Executives and Leaders, using a strategic rotation system to improve engagement and sales opportunities.
• Serve as the primary point of contact, managing incoming telephone calls and providing knowledgeable responses to inquiries.
• Ensure meticulous logging of tour assignments in the HGV system and manual logs, coupled with detailed reporting of tour information.
• Maintain and interpret tour rules, consistently updating Sales Executive rotations to ensure process integrity and efficient performance.
• Conduct comprehensive inventory management, keeping café and refreshment areas well-stocked to facilitate an inviting environment.
• Supervise financial transactions, including issuing Taxi/Uber reimbursements and balancing extra premiums, ensuring fiscal responsibility and accuracy.
• Optimally coordinate with the transportation team to arrange seamless pick-up and drop-off services for guests and owners, improving the overall experience.

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• At least one year of experience in customer service
• High School/GED
• Capacity to prioritize multiple tasks simultaneously in a dynamic environment
• Intermediate digital literacy: Microsoft Office Suite
• Flexibility to work varied schedules, including evenings, weekends, and holidays
  

Preferred Qualifications:

• Associate's degree or College Diploma
  

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.