Guest Experience & Sales Concierge

Belk; Charlotte (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

You will engage customers, demonstrate product knowledge, and maintain a welcoming store environment while meeting daily objectives. Requires physical ability to lift 40 lbs and a flexible schedule including nights and weekends.

Qualifications

• Demonstrated dedication to customer service and store objectives.
• Ability to learn and operate in a deadline-driven environment.
• Flexibility to work nights, weekends, and holidays as needed.
• Must be able to lift and move at least 40 lbs.

Responsibilities

• Greet and assist customers to create a welcoming shopping experience.
• Offer services like gift wrapping, gift cards, online ordering, and pickup.
• Promote Belk rewards program and app to build customer loyalty.
• Process transactions accurately and handle inquiries and returns politely.
• Maintain service area presentation, signage, and cleanliness.

Skills

Customer service

Communication

Teamwork

Attention to detail

Flexible schedule

Tools

POS system

Tablets / mobile devices

Windows OS

Job description

You will engage customers, demonstrate product knowledge, and maintain a welcoming store environment while meeting daily objectives. Requires physical ability to lift 40 lbs and a flexible schedule including nights and weekends.