Guest Experience Concierge

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 19,000 - 25,000; Full time

Job summary

Belk, Inc. & Belk eCommerce LLC. is seeking a Concierge Services Associate to deliver an outstanding customer experience through personalized service, gift services, and seamless shopping support.

You will engage customers, promote the Belk rewards program and app, and help drive store performance in a fast-paced environment. This hourly role emphasizes teamwork, product knowledge, and proactive selling while maintaining a friendly store atmosphere.

Qualifications

• Dedication to customer service and achieving store objectives.
• Ability to greet, engage and assist customers warmly.
• Proficiency with technology and mobile devices.
• Willingness to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Greet, engage, and assist customers to enhance shopping experience.
• Provide services like gift wrapping, gift cards, online ordering, and package pickups.
• Apply suggestive selling to meet customer needs and drive sales.
• Process transactions accurately and handle returns professionally.
• Maintain service area presentation and signages; replenish supplies.
• Support store operations with pricing, promotional sets, and product placement.

Skills

Customer service

Sales skills

Communication

Tech-savvy

Flexible schedule

Team collaboration

Tools

Windows-based OS

Job description

Belk, Inc. & Belk eCommerce LLC. is seeking a Concierge Services Associate to deliver an outstanding customer experience through personalized service, gift services, and seamless shopping support.

You will engage customers, promote the Belk rewards program and app, and help drive store performance in a fast-paced environment. This hourly role emphasizes teamwork, product knowledge, and proactive selling while maintaining a friendly store atmosphere.