Customer Experience Sales Associate

Belk; Wilmington (DE); On-site; USD 17,000 - 22,000; Full time

Job summary

Belk is seeking a Sales Associate to deliver a positive customer experience by providing excellent service, assisting with merchandise selection, making product recommendations, and processing transactions. This hourly position drives sales and store objectives while maintaining presentations and a friendly environment.

You will greet customers, build relationships, stay informed on products and promotions, and collaborate with team members to meet goals.

Qualifications

• Experience in customer service or retail environment.
• Strong communication and interpersonal skills.
• Ability to build relationships and drive sales.
• Comfortable with technology and POS systems.

Responsibilities

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.
• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.
• Build genuine relationships with customers to foster loyalty and repeat business.
• Process transactions accurately and efficiently. Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.
• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
• Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.
• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.

Skills

Customer service

Communication

Relationship building

Sales techniques

Attention to detail

Job description

Belk is seeking a Sales Associate to deliver a positive customer experience by providing excellent service, assisting with merchandise selection, making product recommendations, and processing transactions. This hourly position drives sales and store objectives while maintaining presentations and a friendly environment.

You will greet customers, build relationships, stay informed on products and promotions, and collaborate with team members to meet goals.