Boutique Front Desk Agent - Guest Experience

SBG Hospitality LLC; Frankfort (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

401(k) plan

Generous paid time off policy

Job summary

SBG Hospitality LLC is looking for a Front Desk Agent for The Ashbrook Hotel in Frankfort, Kentucky. This role involves greeting guests, managing check-ins/check-outs, and ensuring a personalized experience. Ideal candidates will have strong customer service skills and prior experience in hospitality.

Join a boutique hotel environment focused on elevating service in a historic setting. The position includes benefits like health insurance, a 401(k) plan, and generous paid time off.

Qualifications

• Previous hospitality, customer service, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Highly organized with attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests with a welcoming and professional demeanor.
• Manage check-ins and check-outs efficiently and accurately.
• Provide personalized recommendations for local dining and attractions.
• Anticipate guest needs and resolve concerns promptly.

Skills

Communication skills

Customer service

Organization

Attention to detail

Multitasking

Tools

PMS (Property Management System)

POS systems

Basic office software

Job description

SBG Hospitality LLC is looking for a Front Desk Agent for The Ashbrook Hotel in Frankfort, Kentucky. This role involves greeting guests, managing check-ins/check-outs, and ensuring a personalized experience. Ideal candidates will have strong customer service skills and prior experience in hospitality.

Join a boutique hotel environment focused on elevating service in a historic setting. The position includes benefits like health insurance, a 401(k) plan, and generous paid time off.