GUEST SERVICE ASSOCIATE

European Wax Center; Mount Laurel Township (NJ); On-site; USD 19,286 - 30,307; Full time

Job summary

European Wax Center in Mount Laurel Township, NJ is seeking a Guest Service/Sales Associate to greet guests and create a welcoming experience while applying sales skills. You will educate guests on wax pass options, promotions, and retail items, book reservations, maintain a clean lobby, and participate in ongoing brand training.

The role requires at least one year of retail or service experience, excellent interpersonal skills, and proficiency with POS systems.

Qualifications

• One year of related service or retail experience; preference for prior sales experience.
• Exceptional interpersonal and communication skills.
• Proficiency in point‑of‑sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.
• Commitment to maintaining a clean and organized work environment.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all wax pass options, current promotions, benefits of waxing regularly, and prebooking. Provide knowledge of the retail line.
• Uphold standards and protocols at all times, addressing inquiries, booking reservations, and resolving concerns promptly.
• Maintain an organized and inviting front desk and lobby area, upholding cleanliness and hygiene standards.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay current on brand knowledge and sales techniques.

Job description

Overview

Salary Range includes Base Hourly Rate plus Package Sales Commission.

As a Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm and welcoming atmosphere for our guests. Your upbeat and friendly demeanor, coupled with your sales acumen, ensures that every guest interaction is positive and memorable.

Core values: We are Team Players; We Play to Win; We Bring the Energy; We are Committed.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all wax pass options, current promotions, benefits of waxing regularly, and prebooking. Provide knowledge of the retail line.
• Uphold standards and protocols at all times, addressing inquiries, booking reservations, and resolving concerns promptly.
• Maintain an organized and inviting front desk and lobby area, upholding cleanliness and hygiene standards.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay current on brand knowledge and sales techniques.

Qualifications

• One year of related service or retail experience; preference for prior sales experience.
• Exceptional interpersonal and communication skills.
• Proficiency in point‑of‑sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.
• Commitment to maintaining a clean and organized work environment.