Guest Experience Sales Associate

142 Hard Rock Stadium Tenant Inc; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Hard Rock International is seeking a Retail Sales Associate to guide guests through their shopping experience. As RSA you will greet guests, answer questions, handle POS transactions, maintain cash drawer balances, and ensure product knowledge.

You will keep the store clean, manage stock levels, and create memorable experiences that drive sales. The hourly range is $18.00–$22.00, and compensation is based on experience at this location.

Responsibilities

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels - through retail pulls & inventories.
• Displaying Retail product - through HRC's visual display standards.
• Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create "Raving Fans".

Job description

Hard Rock International is seeking a Retail Sales Associate to guide guests through their shopping experience. As RSA you will greet guests, answer questions, handle POS transactions, maintain cash drawer balances, and ensure product knowledge.

You will keep the store clean, manage stock levels, and create memorable experiences that drive sales. The hourly range is $18.00–$22.00, and compensation is based on experience at this location.