Cafe Sales Associate Retail/Host

Hard Rock Cafe; New York (NY); On-site; USD 24,796 - 30,307; Full time

Job summary

Hard Rock Cafe in New York is seeking a Retail Sales Associate who will guide guests through their shopping experience, demonstrate product knowledge, and perform sales using the POS system.

You will greet guests, answer questions, handle payments, maintain store appearance, and contribute to creating memorable, "Raving Fans" experiences while upholding visual display standards.

Qualifications

• Experience in retail or guest service environments.
• Ability to operate a point-of-sale system and handle transactions accurately.
• Strong product knowledge and upselling skills.
• Excellent communication and guest interaction skills.

Responsibilities

• Greet guests and assist with questions in a friendly, accurate manner.
• Answer questions and provide information about products and promotions.
• Process sales using the POS system and handle cash and payments.
• Maintain accurate cash drawer balances and store appearance.
• Direct guests to areas and restrooms; provide product recommendations.

Skills

Customer service

Cash handling

POS system

Product knowledge

Communication

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company's two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

The Retail Sales Associate (RSA) is the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels - through retail pulls & inventories.
• Displaying Retail product - through HRC's visual display standards.
• Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create "Raving Fans".

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Hourly range is from $18.00-$22.00