Retail Sales Associate — Create Memorable Guest Experiences

100 Hard Rock Int'l USA, Inc; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

401K

Paid time off

Annual Bonus Opportunity

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Retail Sales Associate to guide guests through the shopping experience. You will serve as a tour guide, communicator, entertainer and memorabilia curator, facilitating sales and delivering memorable guest experiences.

The RSA role focuses on greeting guests, answering questions, processing transactions, and maintaining product knowledge while upholding Hard Rock display standards and service excellence.

Qualifications

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

Responsibilities

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques.
• Maintaining a clean and organized store.
• Maintaining proper product stock levels – through retail pulls & inventories.
• Displaying Retail product – through HRC’s visual display standards.
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans”.

Skills

Calm under pressure

Organized

Friendly attitude

Job description

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Retail Sales Associate to guide guests through the shopping experience. You will serve as a tour guide, communicator, entertainer and memorabilia curator, facilitating sales and delivering memorable guest experiences.

The RSA role focuses on greeting guests, answering questions, processing transactions, and maintaining product knowledge while upholding Hard Rock display standards and service excellence.