Guest Experience & Sales Associate

European Wax Center, Inc.; Illinois; On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

401(k) with employer match

Paid time off

50% off EWC waxing services

40% off EWC skincare products

STRUT Bucks

Job summary

Ballast Wax is seeking a Guest Service Associate at our South Elgin, IL location. You will greet guests, educate them on services, manage reservations, and support a smooth front desk operation.

This role blends customer service with sales and prompts a friendly, professional presence to reflect the brand. You’ll be the first impression, helping guests feel welcome and informed, while meeting individual sales and rebooking goals in a fast-paced environment.

Qualifications

• Provide friendly guest experiences and educate clients about services and products.
• Process transactions accurately at the front desk and manage guest profiles.

Responsibilities

• Warmly greet guests and set a welcoming tone.
• Educate guests on services, products, and policies.
• Answer phones, manage reservations, and handle inquiries.
• Maintain a clean, organized lobby and front desk area.

Skills

Guest Service

Sales Skills

POS Transactions

Front Desk

Tools

POS System

Job description

Ballast Wax is seeking a Guest Service Associate at our South Elgin, IL location. You will greet guests, educate them on services, manage reservations, and support a smooth front desk operation.

This role blends customer service with sales and prompts a friendly, professional presence to reflect the brand. You’ll be the first impression, helping guests feel welcome and informed, while meeting individual sales and rebooking goals in a fast-paced environment.