Guest Experience & Sales Specialist

European Wax Center; Brownsell Corner (NY); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

European Wax Center in New York is seeking a friendly Guest Service/Sales Associate to create a welcoming atmosphere for guests. You will greet guests, discuss skincare goals, and promote wax passes and promotions while supporting a smooth front desk operation.

You will educate guests on services and products, handle transactions with a POS system, and collaborate with the team. The role requires excellent communication, adaptability, and a commitment to clean, organized service areas.

Qualifications

• One year of related service or retail experience.
• Strong interpersonal and communication skills.
• Ability to adapt to varying guest personalities and remain calm under pressure.
• Proficiency with point-of-sale systems and computer technology.

Responsibilities

• Greet guests with a friendly and inviting demeanor to set a positive tone.
• Engage guests to understand needs, preferences, and skincare goals.
• Educate guests on wax pass options, current promotions, and prebooking.
• Maintain an organized front desk and lobby area, upholding brand standards.
• Share product knowledge and assist colleagues as needed.
• Participate in ongoing training to stay current on brand knowledge and sales techniques.
• Handle transactions and assist guests at the front desk using the POS system.

Skills

Customer service

Sales experience

Interpersonal communication

POS familiarity

Team collaboration

Tools

POS systems

Computer literacy

Job description

European Wax Center in New York is seeking a friendly Guest Service/Sales Associate to create a welcoming atmosphere for guests. You will greet guests, discuss skincare goals, and promote wax passes and promotions while supporting a smooth front desk operation.

You will educate guests on services and products, handle transactions with a POS system, and collaborate with the team. The role requires excellent communication, adaptability, and a commitment to clean, organized service areas.