Guest Experience Runner — Fast-Paced Club Service

Soho House & Co.; Northern, New York (KY, NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Team Events

Team Meal

Job summary

Soho House & Co. is seeking a food runner to support servers and kitchen staff by delivering items promptly, explaining menus, and ensuring high standards of service for members and guests.

You will help maintain smooth operations across active dining areas and assist in delivering hand-plated courses with attention to detail. The ideal candidate thrives in a fast-paced environment, remains calm under pressure, and shows genuine hospitality and teamwork.

Qualifications

• 2+ years of experience in a similar role.
• Thrives in fast-paced, high-volume environments and stays calm under pressure.
• Hospitable, approachable and customer-service oriented.

Responsibilities

• Follow Steps of Service to refill water, clear dishes, and replenish supplies.
• Accommodate guests' requests and assist management with options.
• Support servers and kitchen staff to ensure seamless service and timely delivery of food and drinks.
• Know the menu and make recommendations to members and guests.

Skills

Customer service

Teamwork

POS knowledge

Hospitality

Tools

POS system

Job description

Soho House & Co. is seeking a food runner to support servers and kitchen staff by delivering items promptly, explaining menus, and ensuring high standards of service for members and guests.

You will help maintain smooth operations across active dining areas and assist in delivering hand-plated courses with attention to detail. The ideal candidate thrives in a fast-paced environment, remains calm under pressure, and shows genuine hospitality and teamwork.