Guest Service Runner: Fast-Paced, Elevated Dining & Team Support

Soho House & Co.; Austin (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Team Meal

Job summary

Soho House & Co. Austin is seeking a Food Runner to support service in a fast-paced club environment. You will prepare tables, relay orders, explain menus, and bridge kitchen and servers to deliver a seamless dining experience for members and guests.

You will contribute to high-quality hand-plated service and stay calm under pressure. Ideal candidates have at least 2 years experience in hospitality, strong guest focus, and ability to work flexible shifts including weekends.

Qualifications

• Minimum of 2+ years’ experience in similar capacity.
• Thrive in fast-paced, high-volume environments and maintain calm under pressure.
• Hospitable, approachable and respectful towards colleagues and guests.
• Able to follow training and Club School guidelines.
• Flexible shifts, including weekends and holidays.

Responsibilities

• Prepare tables, serve orders and explain meals according to Steps of Service.
• Assist servers and kitchen to ensure timely service and guest satisfaction.
• Anticipate guest needs, support delivery by helping with expo and service bar items.
• Keep server alley and expo area clean and stocked.
• Knowledge of menu to make guest recommendations.

Skills

2+ years experience

Fast-paced environment

Customer service

Team player

POS knowledge

Tips certified

Tools

POS knowledge

Job description

Soho House & Co. Austin is seeking a Food Runner to support service in a fast-paced club environment. You will prepare tables, relay orders, explain menus, and bridge kitchen and servers to deliver a seamless dining experience for members and guests.

You will contribute to high-quality hand-plated service and stay calm under pressure. Ideal candidates have at least 2 years experience in hospitality, strong guest focus, and ability to work flexible shifts including weekends.