Guest-Experience Room Attendant

Kimpton Hotels & Restaurants; Nashville (TN); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

Kimpton Hotels & Restaurants is seeking a Room Attendant in Nashville to clean guest rooms and public areas while delivering outstanding guest service. You will act as an advocate for the hotel, building relationships with guests to encourage return visits.

Responsibilities include linen replacement, replenishing supplies, maintaining room cleanliness, and reporting any hazards or unusual situations to supervisors. Experience in customer service and a safety-minded approach are valued.

Qualifications

• High School Diploma or GED is preferred.
• 1 year of experience in customer service or similar role.
• Excellent problem solver with great intuition.
• You genuinely care for the safety and security of the guests.

Responsibilities

• Clean guest rooms and common areas and provide outstanding service.
• Replace linens and replenish supplies.
• Leave rooms in uniform arrangement and ensure door is closed and locked.
• Report damage, hazards, and strangers in assigned areas.
• Return found items to Lost and Found with details of where/when/how found.
• Restock the cart and organize the linen closet for the next day.
• Follow pass key security procedures and shift handover rules.
• Perform other duties as directed.

Skills

Customer service

Problem solving

Guest safety awareness

Education

High School Diploma or GED

Job description

Kimpton Hotels & Restaurants is seeking a Room Attendant in Nashville to clean guest rooms and public areas while delivering outstanding guest service. You will act as an advocate for the hotel, building relationships with guests to encourage return visits.

Responsibilities include linen replacement, replenishing supplies, maintaining room cleanliness, and reporting any hazards or unusual situations to supervisors. Experience in customer service and a safety-minded approach are valued.