Boutique Hotel Room Attendant: Personal Guest Care

Kimpton Hotels & Restaurants; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Kimpton Hotels & Restaurants in New Orleans seeks a Room Attendant to clean guest rooms and public spaces, delivering personalized service and ensuring a welcoming atmosphere for guests.

You’ll handle supplies, report maintenance needs, and support the Housekeeping team to maintain brand standards and guest satisfaction. No prior experience required beyond basic customer service; a positive attitude is essential.

Qualifications

• High School Diploma or GED preferred.
• 1 year of experience in customer service or similar role.
• Excellent problem solver with great intuition.
• You genuinely care for the safety and security of the guests.

Responsibilities

• Clean, dust, wax, scrub, polish and service guest rooms daily in line with hotel procedures.
• Replace linens on beds and replenish guest room supplies, empty wastebaskets.
• Provide necessary linen and amenities to guests in accordance with the guest room legend.
• Leave rooms in uniform arrangement and ensure door is locked.
• Report any damage, hazards, repairs, and strangers in assigned areas.
• Return any items found in guest rooms to the Housekeeping department as lost and found.
• Clean corridors and service areas. Respond to projects or requests by Housekeeping management.
• Maintain pass key security and ensure it is turned in at shift end.
• Restock cart and organize linen closet for the next day.
• Report exceptional or unusual circumstances to the on-duty supervisor.

Skills

Customer service

Problem solving

Guest safety awareness

Communication

Education

High School Diploma or GED (preferred)

Job description

Kimpton Hotels & Restaurants in New Orleans seeks a Room Attendant to clean guest rooms and public spaces, delivering personalized service and ensuring a welcoming atmosphere for guests.

You’ll handle supplies, report maintenance needs, and support the Housekeeping team to maintain brand standards and guest satisfaction. No prior experience required beyond basic customer service; a positive attitude is essential.